KXAN (NBC) no longer on Time Warner as of 10/2/08!!!

[tony]

I have considered keeping TW for internet and going dish network for HD but haven't in the hopes that TW leaders will get their act together and it would be a pain to do the switch.

i did this and never looked back

directv rawks!

[CoryDude]

Dish too!!! I just got the turbo HD package. More channels, a DVR with a 10X larger hard drive, better HD pic quality, NFL network, and all of this for $30 less than I was paying TW.

TW better watch out. With the competition of satellite and the fact that Comcast is looking to expand, they could very well get knocked off their pedestal soon.

[the CL poster]

Dish too!!! I just got the turbo HD package. More channels, a DVR with a 10X larger hard drive, better HD pic quality, NFL network, and all of this for $30 less than I was paying TW.

TW better watch out. With the competition of satellite and the fact that Comcast is looking to expand, they could very well get knocked off their pedestal soon.

yeah, what with comcast techs burning peoples houses down, destroying computers, ect ect... they dont say 'its comcastic!' for nothing. dont believe me? here ya go sparky

http://www.youtube.com/watch?v=CvVp7b5gzqU

oh better yet, let comcast throttle your bandwidth!

http://www.youtube.com/watch?v=5p5EzkRSPzc



im switching to dish despite their ATT contract. i ordered the turbo HD package, as my neighbor has it and its awesome. free DVR n whatnot.

as for tv right now, sat. seems to be the better solution. never had an issue at all with time warner's tv services... im always called out to my cients houses/offices to attempt to repair att's shotty work. literally, 40% of my business is derived from repairing uverse systems. thanks ATT!

yes, i used to work for them(att). yes, i was the top dog in the call center, even when i took over the IT department. i quit for a reason. they are a horrible company to work for who has management that singles out employees they dont like. just happened to 2 of my female friends who were term'd for a CA that shouldnt have been issues. also happened to a female friend of mine who was term'd for having blue hair... despite having a stellar 3 year work history (and having blue hair the whole time)...

to recap. TWC internet = outstanding. TWC tv = blows uverse away

ATT internet = laughable at best. ATT uverse = complete joke.

even on this website, most of the people who have praised uverse live in the areas i mentioned in my initial posting. coincidence? i think not..

ps - private messages are that. if you have an issue with a user, take it to PM as some have done

[tony]

ps - private messages are that. if you have an issue with a user, take it to PM as some have done

they are not meant for harrasment or threats

[g-ray]

I heard about that I few weeks ago that is crazy its a money thing for sure. I have att uverse and guys I have nothing but good to say about them. I have had them for almost a year and they have been great. Its cheaper and I get more chan.

[captexas]

OK CL, so you are in love with TWC, we get that. What wasn't needed was your hostility and insulting comments. Just because our opinions and actual experiences aren't yours doesn't mean we are "ignorant". Also, just becase 99.9% of us haven't stepped foot in a call center, doesn't make us ignorant to poor customer service and poor products/services. Relax and have a beer or something.

My dad has TWC internet and tv and he is thinking of changing. Why? Because his internet has been going super slow at certain times of the day and PHONE/TECH support has been going in circles with no solution to the problem! Everyone has different experiences with companies and products. They are not all 100% bad and not all 100% good.

[CoryDude]

CL poster. Sent you a pm. Nothing harsh, I promise!

[rabadanmarco]

sorry. i used to work L2 tech support for uverse. i quit for a **** good reason. uverse plain blows. ill list the reasons why:

1) they oversold it. they DO NOT have the bandwidth, currently or in the past, to push the iptv services they are offering. they drop a digital line from the DSLAM to your NID. the DSLAM to the NOC is analog cabling, NOT fiber. you DO NOT have a fiber line to your house despite ATT saying you do.

2) uverse voice blows. they oversold this as well. they dont have enough bandwidth to power their iptv services, so they borrow from their DSL/voip lines to push the iptv services. yes, iptv has a priority over voip and internet services

3) horrible picture quality. again, this stems from lack of bandwidth and inferior cabling.

4) broadcasting in the improper resolutions. this is solely an ATT issue, and not a broadcast issue. the way the gateway handles the iptv packets distorts and mutilates the picture, resulting in borders all around the picture. you can 'correct' this with the zoom/stretch picture, but it results in an inferior picture.

5) the gateway. not only is it designed to NOT allow p2p, even with disabling the hardware firewall, it pings home to att ONCE A DAY. even if you do not have an ATT account, i can still access your gateway VIA the MDC with just your router serial number. i am not joking.

6) the DVR. oh boy this is a world of crap. the DVR has known issues that att cannot resolve. the top one? 'i recorded a program and when i go to play it back, it is black'. this happens because each time the recorded program is played, it must phone home to ATT for a CSS key to decrypt it. there is a hardware flaw that prevents it from happening. what is att's current solution to this? 'play the video multiple times. on the 5th or 6th try, usually positive results are obtained'. this is a flat out LIE. it is a hardware flaw that they have no clue how to fix. motorola has even come out and said so themselves, being the manufacturer of the DVR hardware ATT uses


now, in regards to time warner...

yes, they did have *minor* issues with tv services. occasional distortions was the worst. ive been a time warner customer *since the cable modem service was beta*. i was a cable tv customer when they were known as austin cablevision. they have had nowhere near the issues ATT/Uverse has had. the worst issues were people hacking the .bin files in the routers and uncapping them. this has been mostly resolved, as newer firmware updates in their routers are coded to deny TFTP uploads VIA ethernet.

if you care to debate this further, post a responce detailing why i am wrong.

i find it funny because this has never happened to me...

[don-n-sa]

My dad has TWC internet and tv and he is thinking of changing. Why? Because his internet has been going super slow at certain times of the day and PHONE/TECH support has been going in circles with no solution to the problem! Everyone has different experiences with companies and products. They are not all 100% bad and not all 100% good.

Well if he does switch then he will be unhappy all the time because CURRENTLY and I do mean currently due to things changing quickly , TW has the fastest and most reliable internet in San Antonio. Believe me , I have looked at every option. The only reason I want to switch because TW is behind on HD channels.

If you dont believe me have him click here and do random speed tests on this site, I consistantly have a better speed than 90% of the US and 94% of the world. This site has nothing to do with TW.

BTW does he have RR turbo or basic?

http://www.speedtest.net/index.php

[captexas]

He's out near Boerne. TWC may be faster overall, but his gets super slow in the mornings and the evenings. We know that it is because that is when it is at peak use as more people are at home, but TWC hasn't admitted that. They have him going in circles telling him it's his computer ,which is BS as it works great during off hours. As he does a lot of work from home and those are the most important times for him to have online access, it doesn't do any good to tell him TWC is the fastest overall.