KXAN (NBC) no longer on Time Warner as of 10/2/08!!!

[captexas]

Pretty much all the telcoms let big brother latch onto their systems. They'll latch on to your TWC too. You mention "googling" TWC, guess what, Google has saved every search anyone has ever done on their system since the day it became operational! They have a team of people that do nothing but work directly with government agencies snooping around online! So "google" at your own risk.

Sounds more like you hate AT&T just because you didn't like working for them. I suggest you find a new line of work because it still sounds like you are wound a little too tight.

Guess what, most company's phone support systems stink, especially as everything is outsourced these days. They don't train them phone people, only give them a system of questions and prompts to follow. If they do train them, it's not much as they focus more on training the people in the field. That is why the public hates dealing with phone support and usually demands a tech on site. I'm in the security business and deal with retailers. Our customer response center peoples only method of helping people over the phone is asking the customer to cycle the power on whatever isn't working properly! It comes down to how well the field techs provide service to the customer and how fast they get them back up and running. I've had nothing but good experiences with SWB and now AT&T repairmen for my phone issues. I've had a good experience with AT&T phone support for a DSL problem I had. I've heard plenty of stories of TWC guys coming out 5 times to a house and still not getting things to work properly.

I do agree that they don't have fiber run from start point to end point. Maybe in some brand new neighborhoods where they ran it during construction. In an existing neighborhood like mine, they were only able to run fiber to the neighborhood switch box at the entrance where they added more equipment. Then from there it's regular twisted pair to the houses simply because they can't tear up the neighborhood running underground fiber to each house. I do know they went and tested every single phone line to make sure they were up to par and they did replace a few lines that weren't.

[the CL poster]

Pretty much all the telcoms let big brother latch onto their systems. They'll latch on to your TWC too. You mention "googling" TWC, guess what, Google has saved every search anyone has ever done on their system since the day it became operational! They have a team of people that do nothing but work directly with government agencies snooping around online! So "google" at your own risk.

i noticed you didnt rebut any of my claims. theyre all true, thats why. time warner had nowher enear the problems ATT had and currently has.

Sounds more like you hate AT&T just because you didn't like working for them. I suggest you find a new line of work because it still sounds like you are wound a little too tight.

didnt like working for them huh? expressing my opinion =/= i did not like working for them. i loved the call center i was staffed at, and the people were awesome. im guessing you didnt read any of my posts thoroughly, because i mentioned a few times that i quit there.

Guess what, most company's phone support systems stink, especially as everything is outsourced these days.

time warner's digital phone lines dont suck. but thanks for admitting that telcos in general suck.

They don't train them phone people, only give them a system of questions and prompts to follow. If they do train them, it's not much as they focus more on training the people in the field.

please, put your foot in your mouth. you seriously have no clue what youre talking about. ATT = a month paid training on the uverse system. what the agent does with the training is up to them.

That is why the public hates dealing with phone support and usually demands a tech on site.

again, you have no clue what youre talking about. us customers dont like dealing with outsourced tech support. the brief stint i had at TWC, people *loved* getting a us tech agent and were always happy, despite having to call us to fix the problem.

im wagering youve never worked as a call center jockey...

I'm in the security business and deal with retailers. Our customer response center peoples only method of helping people over the phone is asking the customer to cycle the power on whatever isn't working properly! It comes down to how well the field techs provide service to the customer and how fast they get them back up and running.

so, youre saying that it all boils down to how fast someone can reboot something? wow. that couldnt be farther from the truth at ATT, but is very true at time warner. at ATT, we had to check DNS, ping websites out of our network to verify connectivity, had to remotly manage the customers gateway VIA the MDC, walk the customer, no matter how stupid, through using the MDc, explaining how to disable WEP and wireless in general and a whole other slew of things. who do you work for, so i know who to avoid once i get a security system installed in my place of business...

I've had nothing but good experiences with SWB and now AT&T repairmen for my phone issues. I've had a good experience with AT&T phone support for a DSL problem I had. I've heard plenty of stories of TWC guys coming out 5 times to a house and still not getting things to work properly.

heh. do you enjoyed talking to 'john' who has a thick foriegn accent huh? you like being lied too by rep's who youre saying provide good support? did i mention they lie to you as soon as they answer the phone (att DSL support that is, not uverse)?

having worked for both companies, i heard 10000x more complaints (still do with my customers) about ATT vs time warner. bear in mind, i own my own in-house tech support business thats thriving in SA, so i hear about uverse *all* the time, since most of my clients are lawyers, drs and the more affluent in the dominion/stoneoak area.

funny, how ATT wired the rich areas first vs the poor areas...

I do agree that they don't have fiber run from start point to end point. Maybe in some brand new neighborhoods where they ran it during construction. In an existing neighborhood like mine, they were only able to run fiber to the neighborhood switch box at the entrance where they added more equipment. Then from there it's regular twisted pair to the houses simply because they can't tear up the neighborhood running underground fiber to each house. I do know they went and tested every single phone line to make sure they were up to par and they did replace a few lines that weren't.

the problem with that is, they advertise that you have a fiber line, which is half the truth. what they dont tell you is that from the DSLAM > NOC, you are running on an analog line, attempting to push through 10+mpbs for internet, 50+mbps for iptv. the lines simply cannot handle it.

sorry if i sound harsh, but i hate dealing with people who are ignorant about how things work in a call center theyve never stepped foot in.

[wwarriner]

the problem with that is, they advertise that you have a fiber line, which is half the truth. what they dont tell you is that from the DSLAM > NOC, you are running on an analog line, attempting to push through 10+mpbs for internet, 50+mbps for iptv. the lines simply cannot handle it.

sorry if i sound harsh, but i hate dealing with people who are ignorant about how things work in a call center theyve never stepped foot in.

TWC advertises they are fiber too. Every house is either FTTP (fiber to the premise) or FTTN (fiber to the node). And they aren't pushing 50+ to the house, there has to be at least 15 megs down for the iptv to work and handle 2 HD channels. Every cable or phone company is evil and only cares about the bottom line. San Antonio was one of the first areas to get Uverse and of course there were going to be issues with it. It is still getting developed and will always be.

Also, Dish's contract with AT&T will run out at the end of the year and will be partnered with Direct TV next year so I guess Direct TV is on your **** list also now.

PS. I worked in an AT&T call center and switched from the call center to a retail store because being tethered to a phone and hearing people complain because they went over their minutes and think they deserve credits and stuff just SUCKS!!! Call centers for ANY company have a huge turnover rate. Most people that work iand go to another call center with better pay as soon as they find onn a call center have a GED or high school diploma and will quit their job as soon as they find another call center position with more money. I saw it all the time.

[edshas2]

so did timewarner lose NBC in austin??

[apedroza]

Yes!!! Tey are running an ad saying its KXAN's fault, and directing you to watch NBC programs on your computer so you don't miss nything. They're even showing how to hookup your computer to your TV. Luckily I live in San Marcos and get both SA and Austin stations.

[bbrown]

Its kinda funny cause a few months ago when this happend to sudden link they brought in a different NBC (from Waco I think) and some people from KXAN were talking trash about sudden link on there forums

[CoryDude]

It's amazing that people will spend so much time defending corporations that could care less about you. We are nothing but a customer # and an expected monthly payment to them all.

To the "cl poster", how much time and effort did you put into your posts? This isn't a court room, so let everyone have their opinion. There's no need to try and go back and forth to prove your point(s).

Plus, if you hated dealing w/ people "who are ignorant about how things work in a call center", then I guessing you hated 99.99% of the calls you took.

[CoryDude]

cl poster, thanks for taking a harmless discussion and ratcheting up the tension. You really need to get your emotions in check like captexas said.

I really appreciate the thoughtful and insightful private message you sent me today. It most have taken you some time to write such a heartfelt and uplifting message.

This world is depressing enough without angry people like you. Please get over your own ego and get on with life.

[captexas]

According to the messages they were playing yesterday, KSAT's contract with TWC ends on 10/15. They are no longer asking their viewers to call TWC and complain, but to call Dish, DirectTV, or AT&T and change providers!

[don-n-sa]

I have had TW for about 10 years now and I have almost swiched about 4 times. It is frustrating that they always seem to be in a disbute with some big company. I can't get a channel or service thats availble because people fail to come to an agreement is just plain stupid. The HD service is OK at best compared to the "dish" companies.

IMO, the NFL is the one at fault with this NFL network issue. How can they expect to charge TW millions to carry their channel, but not allow TW to charge the customer. I would pay extra to TW for the NFL network within reason and most of the people I know would as well.

As for their internet service, I can only base my opinion on my expirience or people that I know. TW RR turbo is outstanding, and this is coming from someone who plays alot of online gaming and deals with hundreds of people with various connections. I can tell you one thing, you can tell who has AT&T based on their poor connection and their "lag". DSL and the so called "fiber optic" is terrible and un-reliable.

AT&T u-verse is a great idea that still has too many bugs for me to get into especially the internet drops.

I have considered keeping TW for internet and going dish network for HD but haven't in the hopes that TW leaders will get their act together and it would be a pain to do the switch.