Pretty much all the telcoms let big brother latch onto their systems. They'll latch on to your TWC too. You mention "googling" TWC, guess what, Google has saved every search anyone has ever done on their system since the day it became operational! They have a team of people that do nothing but work directly with government agencies snooping around online! So "google" at your own risk.

Sounds more like you hate AT&T just because you didn't like working for them. I suggest you find a new line of work because it still sounds like you are wound a little too tight.

Guess what, most company's phone support systems stink, especially as everything is outsourced these days. They don't train them phone people, only give them a system of questions and prompts to follow. If they do train them, it's not much as they focus more on training the people in the field. That is why the public hates dealing with phone support and usually demands a tech on site. I'm in the security business and deal with retailers. Our customer response center peoples only method of helping people over the phone is asking the customer to cycle the power on whatever isn't working properly! It comes down to how well the field techs provide service to the customer and how fast they get them back up and running. I've had nothing but good experiences with SWB and now AT&T repairmen for my phone issues. I've had a good experience with AT&T phone support for a DSL problem I had. I've heard plenty of stories of TWC guys coming out 5 times to a house and still not getting things to work properly.

I do agree that they don't have fiber run from start point to end point. Maybe in some brand new neighborhoods where they ran it during construction. In an existing neighborhood like mine, they were only able to run fiber to the neighborhood switch box at the entrance where they added more equipment. Then from there it's regular twisted pair to the houses simply because they can't tear up the neighborhood running underground fiber to each house. I do know they went and tested every single phone line to make sure they were up to par and they did replace a few lines that weren't.