To the OP, keep submitting to RS you'll eventually get "the call".

It's always nice to know how the company is perceived by other people in the industry. It's most definitely a customer support company. I would say it's more of Technical Customer Support company. There are many parts to the business. New technology is one of them. Look into the cloud stuff and see how you can integrate with dedicated hardware, not many people doing that one. There's certainly things we can do better.

I can certainly see the CEO saying the "fit" thing. I think the comment is taken a little too literal. Certainly not looking just anybody, things can be taught as well if people aren't up to speed.

I can talk offline with anybody who has questions about the company or refer you to somebody. I'm a front line racker, I'm also wearing shorts, a t-shirt and flip-flops. Maybe better dressed people are smarter...? If that's the case I'm a moron

Of course I have a bias, so take it with a grain of salt.