ATT IS THE DEVIL!!!!!!!!

[Teeb]

::Stands on soapbox::

ATT has officially ****ed me off as of today. I come home from work to find my phone and internet have been disconnected. I find this strange since most of our bills are set on up on autopay so it's not something that we forget to send out.
I call these moron's and speak to some idiot in accounts receivable and they tell me I have a past due amount of $250. My bill is only $85/mo so this would mean 3 months without payment. Strange since it was just paid on the 5th. After the moron in accounts receivable couldn't tell me why my bill was so high, they transferred me to billing.


The billing guy informs me that when I canceled my Uverse TV (who's picture quality was barely above rabbit ears) they only received 2 out the 3 receivers I sent back in August. They tried billing us for this before and we called in and they confirmed that they did receive the box and credited to someone else account, which apparently is a common occurrence. This conversation took about 30 mins, 26 minutes of being on hold. He stated he could not reconnect my service and transferred me back to accounts receivable.


Back to where I began, the morons in accounts receivable. After confirming my identity for the 3rd of which will eventually be 7 times this evening, they tell me that unless I have the UPS tracking number for the box they will not reconnect my service unless I pay the $150. I remind them that the boxes were shipped 2 months ago and already confirmed receipt with their customer service. She stated there was nothing she could do.


Call back again and confirm my identity through the automated system, then again with the CSR rep, then again with whatever department handles incoming packages. The guy takes all my info and puts me on hold. He comes back on and says it's going to be a little bit, he has to go through a ton on tracking numbers. Fast forward 42 minutes of their hold music and me wanting to shoot myself. Some lady who's speaks not broken, but shattered English comes on and says "ATT DSL, how can I help you?" I explain that I've been on hold since 1972 and want to know if they found my box. She says she works with DSL and can't confirm any Uverse account info. I want to know how I got to her and she mumbles out that she doesn't know and that I would have to call back in.


So I call back again only to find out that accounts receivable, billing, and the morons that could confirm whether my boxes were received were all closed for the day and to call back tomorrow. I tried several departments, but kept getting the "you need to pay your bill", but that department is closed runaround. So I finally get fed up and just pay the $150 to have my service restored tonight. I feel sorry for the ATT rep that I speak with tomorrow and I can't wait to see what their customer retention has to offer. My son also learned a new phrase tonight. We've had a 3 y/o running around saying "incompetent MF's". My wife is thrilled.

::Steps down off of soap box, loads shotgun, takes ATT modem out back with huge smile on my face::



Cliff Notes:

ATT lost my box, shut my account down and had to $150 for their screw up to get service restored.

Reflections from tonight's events:

ATT is utterly worthless
I will never get those 3 hrs of my life back
Thank god Sprint has unlimited minutes
Need to up my Xanex dosage
3 y/o saying "incompetent MF" is amusing at the moment
Thank god for shotguns

[Double-O-Zilch]

Problem is you did exactly what they wanted, paid the $150. I've heard of friends having this same problem with Time Warner and various other entities. Don't even get me started on Sprint! Hopefully you can get it sorted out and get the $150 applied to your bill and they don't take it as a good faith gesture.

[Teeb]

Oh they won't, I'm planning a verbal assault on each of those 3 departments tomorrow.

[ErikH]

OH MAN!

Trust me, Time Warner is NO BETTER. For over a year, I would get a phone call every single month telling me I owed them 253 dollars. EVERY MONTH. I even paid 1 or 2 months in advance and still got the phone call.
I have asked probably ten months straight for the person in charge of the billing department to call me, and they never, ever, ever have. I feel your pain.

I had them remove my number from their automated calling system, and delete my email from every single place they could find. I still get emails to this day telling me I am a month behind.

Just remember the poor bastage on the phone only makes a skimpy wage so don't make them go off themselves over it. Now the supervisors, let 'em have it.

[RayAllen]

My neighbor has Uverse. I swear they have a Atnt van in front of there house at least once a month. We have Dish Network and love it, going on 4yrs now.

The only thing we actually have going through Atnt is our internet and home ph. Only have a home phn becuase of our home alarm system. So we rarely have to call and deal with the nations most horrible customer service you were talking to yesterday. If I were you Id try and cut as many ties to them as possible.

My list of to avoid, all do to horrible customer service.

ATnT
Bank Of America
WalMart
HomeDepot

What does this tell you. The larger the company gets the customer service goes down the drain.

[Regric25]

So what happened>????? Did you bring the pain?

[captexas]

My neighbor has Uverse. I swear they have a Atnt van in front of there house at least once a month. We have Dish Network and love it, going on 4yrs now.

My list of to avoid, all do to horrible customer service.

ATnT
Bank Of America
WalMart
HomeDepot

What does this tell you. The larger the company gets the customer service goes down the drain.

I believe there is someone who can say they have had a bad experience with any company that has every existed. And people are 10x more likely to talk about bad experiences than good experiences so of course you hear more about bad things. For me, I have had probably 95% good experiences with AT&T and I've had to deal with them a few times over the years. And I've been with Bank Of America for the last 17 years and have nothing bad to say about them. They actually went above and beyond to help me when I made an error in an online bill payment that sucked all the money out of my account right at Christmas time. I missed the decimal point and tens of dollars became thousands of dollars. It took a supervisor to finally take action, but they loaned me all the money back until the utility company could refund me the payment over a week later due to the holiday. So they'll keep my business for awhile.

I love Dish, take them over Time Warner any day, but they screw you on billing when they can. Had a few issues with them on billing. Again, you can run into issues with any company these days. Unfortunately the first line of customer service usually doesn't care about you, they earn their paycheck whether you have a good experience or not.