OH MAN!

Trust me, Time Warner is NO BETTER. For over a year, I would get a phone call every single month telling me I owed them 253 dollars. EVERY MONTH. I even paid 1 or 2 months in advance and still got the phone call.
I have asked probably ten months straight for the person in charge of the billing department to call me, and they never, ever, ever have. I feel your pain.

I had them remove my number from their automated calling system, and delete my email from every single place they could find. I still get emails to this day telling me I am a month behind.

Just remember the poor bastage on the phone only makes a skimpy wage so don't make them go off themselves over it. Now the supervisors, let 'em have it.