Ugh... I hate Time Warner and I hate AT&T too for the way they treat their customers. So sad that Grande Communications has not set up services in the neighborhood we live in now. They were so great to deal with.

My "Time Warner is evil" story:
When we had Time Warner a sales guy who knew my sister-in-law accessed our account through our home phone number and charged us a bunch of fraudulent charges for Cinemax and some equipment to make his sales numbers look better. When I saw the bill and it was much higher than I expected I called to sort out what I assumed was just a "mistake". The management handled it SO poorly, accusing us of owing them hundreds of $$$ for equipment the guy said we were renting and now could not return (because it never happened), not apologizing about their sales person's fraud. I was furious over the way it was handled. Obviously we left the company over it. The sales guy did not even lose his job!