Saltwaterfish.com

[subsailor]

My question is why would any company be required to refund if the delivery is delayed due to issues with the shipper and or weather. That isnt something that is within their control. Lets say UPS loses your package and it dies, is lost, or a snow storm happens and causes delays. It is not the responsisblity of the business to refund due to the fact that when it left their establishment, it left with the understanding that it would arrive within a certain time frame. If it does not get delivered according to what was aggreed upon shipping, the responsibilty now lies with the shipping company and not with the store. Thats just common sense.

Acctually it's not common sense........That is where you are DEAD Wrong. Shipping companies require that the Shipper not the reciever be reimbersed any lost or damaged goods, Therefore the company that you paid to ship items to you would be liable for that shipment. So customer service would be a good thing that would go a long way, especially if I ordered $200 from someone and they wouldn't even bother to put in the claim for me to get my money.

http://www.ups.com/content/us/en/res...e_process.html

[Jonthefishguy]

Acctually it's not common sense........That is where you are DEAD Wrong. Shipping companies require that the Shipper not the reciever be reimbersed any lost or damaged goods, Therefore the company that you paid to ship items to you would be liable for that shipment. So customer service would be a good thing that would go a long way, especially if I ordered $200 from someone and they wouldn't even bother to put in the claim for me to get my money.

http://www.ups.com/content/us/en/res...e_process.html

Obviously you dont know aas much as you think you do. I am not here to argue with you. But I used UPS as an example and you went out of your way to attempt to prove me wrong. However, if you take a look, I said " LETS SAY" and not "this is the way UPS does it". And for the record, not ALL require the shipper to follow up. DHL allows either party to follow up. The person who makes the claim is the person who can follow up. Companies can also release the right to the reciever to have full access to any information regarding the tracking of the said package. And by the way, I was stating on why a company should have to refund. Resending the item is the appropriate measure instead of refunding.

[drgnbttrfly]

They wont resend...they wont refund...and they wont put in a claim...your just out your money

IE...BAD Customer service!

[drgnbttrfly]

PS...this is if like UPS gets delayed because there is a tornado and has to deliver the next day.

I would be home both days...and all were delivered DOA...

according to saltwaterfish.com...this is my fault...I should have forseen the tornado!

[SoLiD]

according to saltwaterfish.com...this is my fault...I should have forseen the tornado!

That's crazy. If you could\can predict that then can you give me the next 10 Superfecta's (Horse Racing).

--------------------------------------------------------------
Definition:
superfecta

-super·fecta (soo′pər-fek′tə)
-noun
a bet or betting procedure in which one wins if one correctly picks the first four finishers in a horse race in the order in which they finish

(Which is almost impossible. That's why $2 can have a $5000 return if your horses hit it)
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I think thats just bad customer service on the shippers side.

[drgnbttrfly]

good thing you explained..I was all whats a super whatever...

I will let you know if I get any um extraordinary abilities...I will start with knowing what the heck stuff is!

[Rychek]

I would recommend liveaquaria over saltwaterfish. My friend and I did an order from liveaquaria and had a great experience. We both managed to lose a clown fish on the same night and they refunded (no store credit, but an actual refund) my friend's card on the first phone call. They even refunded him when his yellow clown goby disappeared. We don't know what really happened to it, but they refunded it without any issues. I'll definitely do buisness with them again in the future for large orders.