Aquarium Design Restocking Fee

[caferacermike]

In the end I agree wholeheartedly that if the issue is that AD feels the item is used so there is a reason to charge a restocking fee, the item should be sold for 10% less. If the item is being sold as "new" at the same price it was originally sold for, then that is shady. That's the type of stuff that annoys me as a hobbyist. However, if AD feels that the restocking fee is to cover the cost of having an employee stock the item, fill the void, restock the item, explain every detail about the item, as well as the time to ring you up originally and then the cost of the employee's time to make the return, then the fee is acceptable if in writing somewhere.

Just wanted to add that I won't shop at a place that wishes to make a fuss about me returning an item. End of story. The big picture is that I may continue to shop there for years if they respect that I may have been unhappy with a purchase. They charge me a restocking fee I'll never spend another dime there again. That is the shops chance to take.