I feel the need to defend Jason and AD. We have done a lot of business there and he has always taken care of us. We had a heater that went out after about 6 weeks, and he exchanged it free, no problem. He is always available for advice and I think the store is commited to excellent customer service and the aquarium community.

Bottom line though, retail is about making money. He doesn't sell used equipment, so most likely has to return the "used" product to the vendor, who probably charges the fee (or at least shipping involved.)