ATT IS THE DEVIL!!!!!!!!

[Teeb]

::Stands on soapbox::

ATT has officially ****ed me off as of today. I come home from work to find my phone and internet have been disconnected. I find this strange since most of our bills are set on up on autopay so it's not something that we forget to send out.
I call these moron's and speak to some idiot in accounts receivable and they tell me I have a past due amount of $250. My bill is only $85/mo so this would mean 3 months without payment. Strange since it was just paid on the 5th. After the moron in accounts receivable couldn't tell me why my bill was so high, they transferred me to billing.


The billing guy informs me that when I canceled my Uverse TV (who's picture quality was barely above rabbit ears) they only received 2 out the 3 receivers I sent back in August. They tried billing us for this before and we called in and they confirmed that they did receive the box and credited to someone else account, which apparently is a common occurrence. This conversation took about 30 mins, 26 minutes of being on hold. He stated he could not reconnect my service and transferred me back to accounts receivable.


Back to where I began, the morons in accounts receivable. After confirming my identity for the 3rd of which will eventually be 7 times this evening, they tell me that unless I have the UPS tracking number for the box they will not reconnect my service unless I pay the $150. I remind them that the boxes were shipped 2 months ago and already confirmed receipt with their customer service. She stated there was nothing she could do.


Call back again and confirm my identity through the automated system, then again with the CSR rep, then again with whatever department handles incoming packages. The guy takes all my info and puts me on hold. He comes back on and says it's going to be a little bit, he has to go through a ton on tracking numbers. Fast forward 42 minutes of their hold music and me wanting to shoot myself. Some lady who's speaks not broken, but shattered English comes on and says "ATT DSL, how can I help you?" I explain that I've been on hold since 1972 and want to know if they found my box. She says she works with DSL and can't confirm any Uverse account info. I want to know how I got to her and she mumbles out that she doesn't know and that I would have to call back in.


So I call back again only to find out that accounts receivable, billing, and the morons that could confirm whether my boxes were received were all closed for the day and to call back tomorrow. I tried several departments, but kept getting the "you need to pay your bill", but that department is closed runaround. So I finally get fed up and just pay the $150 to have my service restored tonight. I feel sorry for the ATT rep that I speak with tomorrow and I can't wait to see what their customer retention has to offer. My son also learned a new phrase tonight. We've had a 3 y/o running around saying "incompetent MF's". My wife is thrilled.

::Steps down off of soap box, loads shotgun, takes ATT modem out back with huge smile on my face::



Cliff Notes:

ATT lost my box, shut my account down and had to $150 for their screw up to get service restored.

Reflections from tonight's events:

ATT is utterly worthless
I will never get those 3 hrs of my life back
Thank god Sprint has unlimited minutes
Need to up my Xanex dosage
3 y/o saying "incompetent MF" is amusing at the moment
Thank god for shotguns