I used to work RR tech support w/TWC when I first moved to SA. It was amazing the BS they would have us relay to customers on different issues. I remember when I was there, the big deal was why we didn't have Starz in HD. Team leads told us to tell customers that Starz didn't offer HD, which anyone w/a satellite system could tell you was complete BS. They're (TWC) the 400lb gorilla in Texas right now, but they better watch their backs for their competitors.