I don't think that RCA has to come in here and defend themselves. There are so many factors that haven't been presented here....I personally have not met the RCA folks but know they are around all over these boards and give sound advice. Many of you have met them and know them personally and seems that they know better than what the OP is stating. Heck, I am fairly new and know better than that. There is no need to turn this into another fiasco. Call it for what it is...someone having a bad experience (for whatever reason) and leave the subject alone instead of feeding to the fire. He can't go back to the store, he/she (csegar) isn't anyone that people seem to know....and from the sounds of all these posts (me included) nobody beleives these allegations.....

Seriously doubt RCA will really miss this person's business....and csegar, if you stay in the hobby, do a little research before jumping into big tasks like adding a bunch of uncured rock.