River City Aquatics

[ismvel]

I don't think that RCA has to come in here and defend themselves. There are so many factors that haven't been presented here....I personally have not met the RCA folks but know they are around all over these boards and give sound advice. Many of you have met them and know them personally and seems that they know better than what the OP is stating. Heck, I am fairly new and know better than that. There is no need to turn this into another fiasco. Call it for what it is...someone having a bad experience (for whatever reason) and leave the subject alone instead of feeding to the fire. He can't go back to the store, he/she (csegar) isn't anyone that people seem to know....and from the sounds of all these posts (me included) nobody beleives these allegations.....

Seriously doubt RCA will really miss this person's business....and csegar, if you stay in the hobby, do a little research before jumping into big tasks like adding a bunch of uncured rock.

[Carlos_at_River_City]

With out starting a fire-storm, the live rock in question added was ALL DEAD DRY ROCK. We would NEVER add uncured live rock to an established system. There are MANY other details to this situation that were left out. If anyone has any questions about our maintenance services please feel free to pm me

[SoLiD]

If anyone has any questions about our maintenance services please feel free to pm me

You have choosen to Not Allow any PM's in your profile. You might wanna change that.

-David

[Carlos_at_River_City]

You have choosen to Not Allow any PM's in your profile. You might wanna change that.

-David

That's strange I received a pm this afternoon. Feel free to email me if you have any questions. carlos@rivercityaquatics.com

[SoLiD]

OK Guys, I got the low down from Misti. This guy is upset over something that was Clearly His Own Fault. If he doesn't keep up with his tank for over a month (Ammonia 0.5 and Nitrate 60ppm) then tries to go the cheap route to Band-Aid the situation then it's His Fault. You can't do major changes to a tank and leave for a week out of town. The only reason he joined MAAST was to give RCA a Bad Name. This is a site for True Marine Aquarists. Not slander mongers. I'd boot this Guy if I was a MOD. But that's just me. My 2cents.

SWAT

-David

[zcatzmeow]

I looove River City Always full of helpful information, quick to help you out no matter what the situation and the advice is always solid. I've been a customer for years now (gee...scary it's been that long) and they have been there for me from that first 20 gallon freshwater through my 140 gallon freshwater and now with my 29 gallon saltwater.

Take a look around the store, check out the clean tanks and superb livestock, and watch this thread grow with more testimonials from happy customers. RCA knows their stuff.

to the entire staff!

[MissT]

100% we appreciate everyone's opinion and thanks to everyone who knows us well enough to stick up for us even when all the facts aren't presented.

If anyone has any questions about any of this, Carlos already said he was open to them and I offer the same invitation to an email, PM or phone call.

MAAST is an incredible organization and we're proud to be a part of it.

back at ya!

[fjr_wertheimber]

Just another $.02 from a pretty recent n00b... I'm new to this whole "aquarium thing", both freshwater and saltwater (I can thank my girlfriend for these new addictions) and I've got to say that RCA and the staff there has been friendly, knowledgeable, helpful, and has gone out of their way to make sure that they answered every question I had (no matter how stupid) and really made me feel welcome. Not once have they ever tried to "push the envelope to make the quick buck", quite the opposite, in fact. There's been a number of times when they've been the voice of reason and moderation.
Great folks, great store, great experience there. Thanks, RCA.

[KyleV]

River City is the best! This @^@%^@^@^@%$^@$%^@#$%^$%&^&&*(9 Needs to Leave!

[CoryDude]

Gotta love the 'net! Pretty easy to libel and slander someone when you can do it hidden behind a computer screen. If your're just ranting, I understand your frustration. But dude, we've all made mistakes in the past with our tanks. Own up to it and learn from your failures.