I've known Wabbegong for some time and had many dealings with him. I find him to be an outstanding guy, but a busy guy! Yes I've had issues trying to get in contact with him regarding a purchase or whatever, but that's the nature of his work. At first I didn't understand his schedule and how demanding his work was, and yes it was frustrating. It wasn't until recently after speaking with him, that he works in areas that are not within cel phone reach and his job is very labor intensive. We have to be understanding that not everyone works at an aquatic store full or part time, that there is life outside of the hobby that might occupy our time. I'd be pressed to see if you discussed your issues with Wabbegong in person to find out the issue, or is this how you communicate issues by blasting people on a forum? It's a shame that this forum for the hobbyist has turned into a bad case of immature chatter and verbal harassment. Lets get back to discussing the love of the hobby on this forum!