Hagen is no help

[allan]

Bryan, you've heard it a dozen times in as many different fashions. You plugged a 120v 60 hz device into a 220/50 grid.

You're very lucky that you've not fried more equipment than just those two items. The pump probably functioned longer due to the simple nature of the pump, the lights have probably a blown fuse or worse, several blown components on the power board.

I believe that you are fortunate that Hagen will honor their warranty as I would not. Not for an operator induced fault.

The root of your problem isn't the equipment, since you janked that all on your own, it's with the customer service you've received.

From my position here it looks as if you've been treated very well by the LFS. And because Hagen hasn't responded in a week doesn't mean that they've forgotten you.

[Europhyllia]

These days I just buy the European product that I need when I get here so that I don't deal with the converters, only the adapters.

I do the same.
Still feel silly for all the stuff I packed and brought over here just to find out that it's not going to get enough juice to work properly here

[bryancb]

well thats why i posted this all here in the vendor experience portion, to relate my experience with them.... and no the local store hasnt treated me well i just havent posted those problems here because thats between me and the store
and not sure if hagen will do anything since i havent heard anything from them so not that fortunate, wouldnt have expected anything from them if they hadnt said that they would replace even if it was a power problem but they did
when i did talk to the local store they told me that they had problems with hagen products working before so not just customer service as far as ive heard
again i was just looking for advice from people .... not to be told how stupid and lucky i am

[FireWater]

First, no one said you were stupid. Lucky, yes. I am sorry that you are having issues that you feel should be rectified on your terms. From the reading of this thread I understand that Hagen has agreed to replace the items. You have to understand that the situation you are in is not a simple cut and dry situation. I would give them time to help you out before condemning them repeatedly.

[bryancb]

i never asked things to be done on my terms but i figured 1 month would be long enough for somebody to reply to me or do something about it
and Hagen said they would replace but hasnt agreed on anything that ive heard
i know its not a simple fix and didnt expect it to be done overnight but its again almost 1 month
and not condemming repeatedly just posting what my experience has been like with them on a forum about vendor experiences

dont worry i wont post anymore

[txav8r]

This thread ha run it's course and is now locked.