i never asked things to be done on my terms but i figured 1 month would be long enough for somebody to reply to me or do something about it
and Hagen said they would replace but hasnt agreed on anything that ive heard
i know its not a simple fix and didnt expect it to be done overnight but its again almost 1 month
and not condemming repeatedly just posting what my experience has been like with them on a forum about vendor experiences

dont worry i wont post anymore