well thats why i posted this all here in the vendor experience portion, to relate my experience with them.... and no the local store hasnt treated me well i just havent posted those problems here because thats between me and the store
and not sure if hagen will do anything since i havent heard anything from them so not that fortunate, wouldnt have expected anything from them if they hadnt said that they would replace even if it was a power problem but they did
when i did talk to the local store they told me that they had problems with hagen products working before so not just customer service as far as ive heard
again i was just looking for advice from people .... not to be told how stupid and lucky i am