Hagen is no help

[alton]

Just caught the Italy post

[Gseclipse02]

Okay I kind a little insite from a friend at a fish store yesterday about Hagen. The Hagen rep for this area has been there rep for 15 years and is great to deal with. But it needs to start with bringing the tank back to the store where you purchased it to get service. So enjoy your vacation and bring the tank back with you.

shes a very nice lady funny to talk to and great to work with

[bryancb]

the volts havent been an issue with my laptop of anything else im running still with the proper plugs
and i did contact the hagen distributor but nothing yet

[txav8r]

If Hagen doesn't recommend using a converter then there is your answer.
Consider yourself lucky that they are willing to work with you at all.

[bryancb]

well if they had said that originally then it wouldnt have been an issue but when they and the local store back home said it wasnt an issue then i figured id be ok but they arent working with me lol
they told me even if it was a power issue they would replace with local parts so it would work but that was over a week ago and i still havent heard a thing
if they dont want to replace then ive got no problem i just wont use them anymore, but it seems weird that both of their products went out but everything else i brought with me has had no problems with the different plugs at all for over 2 weeks just their things

but since hagen hasnt replied and ive only heard from the local shop 1 time in the last week i dont know what steps i can take next
was hoping for advice on here

[Kristy]

Just as an FYI from another Texas reefer who is in Europe at the moment (missing my reef!) there are two different kinds of plug things: adapters and converters. The adapters are just small fittings that you plug your electronic device into so it will fit into the wall outlet. That is all you need for most modern electronic gizmos (laptops, iPhones, etc) because when you check the fine print - and believe me I do - these devices have their own power converters built in so that they can handle the different voltage. For other devices, like hair dryers for examPle, you need a power converter plugged into the wall, then you plug in the adapter and then your actual plug from your cord. The power converter is a little bigger and much heavier than the little plug adapter.

I have fried a thing or two in Europe over the years so I have learned the hard way how to keep from doing it now. It doesn't always happen immediately but can take a while til the surge of electricity hits it just so. It is often, but not always, accompanied by a bad burnt electrical smell if you sniff the plug / outlet. These days I just buy the European product that I need when I get here so that I don't deal with the converters, only the adapters.

Good luck to you. Arrevidierci!

[alton]

Kristy I am impressed, I was getting ready to post an article on this but you covered it so well I do not have to, thanks. Tough luck on the voltage thing Bryan.

[bryancb]

I have used more then just laptop on these plugs and everything has been fine and did check for heat and burning smell because that was my first thought that it was just fried but didnt feel or smell a thing... i know you said not always so i know it could still be

but when i contacted hagen and got nothing from them i had family contact the local shop and when they finally contacted hagen i was told that hagen would cover this no matter what... that even if it were a burnout hagen would send me another, and this was over 10 days ago when it was said... i am just waiting and waiting to see if hagen is sending replacements.. ive given contact info to them and local shop in tx and am now just hoping they send something to replace it
im mostly just upset that it is taking soo long... this happened on the 16th and was reported to both hagen and local shop on 17th of august but havent had anything happen yet
so i guess heres to keeping my fingers crossed a little longer

[Gseclipse02]

does the shop not have another one on the shelf they can swap it out for ?

[NateDogg]

He and the tank are in Italy. that would be kinda hard.

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