What do you think? Need your opinion...

[zerreissen]

I think this thread is totally unprofessional. I am the customer in question.

I think your response is much more unprofessional than the thread in the first place. These are new store owners asking for simple advice, no need to get heated. Just because you have been in the hobby for a number of years does not mean that you can make the assumption that you are not going to have a casualty here or there.

Responsibility is usually left in the owner's hands for saltwater aquaria once out the door, given the number of parameters that can go wrong... It's up to us as the consumer to inspect the livestock before purchase to help ensure success.

I personally have never had an issue with Phenomenal Aquatics (I have been going there for years) and I have been in a few times with the new owners as well. Whatever their decision in this situation, I will still continue to visit for as long as I have a saltwater tank (assuming that they're still open).