I never used to give refunds on live stock. All stock was sold as is where is. It was always the responsability of the purchaser to inspect the item. I of course would never sell a fish that I knew was sick. I would however usually allow the customer to purchase a like item at a discount of 25-50%. This way the customer gets a deal on another fish, and the store is not out any money. If the customer did not agree I would politley ask them to go pay twice as much for the same fish at another store.
