The only issue was when I ordered an Chrysurus Angel from Marine Center from Dallas on Thursday. And I checked shipping at 5am, 7, 9, Friday Morning and the package never moved. I called Marine Center and told them that the fish was lost and they asured me if the fish showed up dead I did not have to pay for it. Long story short after argueing with Fed Ex on Saturday at the main place, they found it in a truck ready for delivery on Monday to the place I work at. I have found that my home delivery UPS and Fed Ex drivers are great. It is just a few bad apples that are in a hurry to make a drop that ruin it for everyone else. Oh yea almost forgot this one last week I ordered a pair of PJ's from Sea Life and they came in here at work and I met the Fed Ex Driver coming to the door. He was caring my package like a football, I don't think they read the labels on the package?