Quote Originally Posted by EuroMom View Post
It seems like Steve is the only guy to staff that phone. And yes he does seem pretty overwhelmed. I gave him all of my info and then he called back a little later to get some more info from me. He'd forgotten to ask for my phone number and actually tracked me down via google so he did put in the extra effort.
Honestly don't bother leaving a message. I bet he doesn't even get off the phone long enough to go through messages. Call as often as you have to until he picks up.
Agreed -- he is the service department. Service@ecotechmarine.com is his personal inbox, and he is indeed buried. Not just is he the only guy, and the call volume is constant, like I mentioned earlier, they're amidst a ticketing system change thats causing chaos from the engineering staff down to sales.. Again, sorry you're having a bad experience -- they were nothing but helpful for me..

-Justin