I'm sorry you're having such a poor experience, Kevin... not sure what to say -- your experience was most certainly as polar opposite to my experience as could be. The only thing that they had me do, was verify components against a functioning pump -- and I'm quite certain thats because my failure was a one-in-a-million fluke failure (a pair of identically bad pumps).. Steve did seem overwhelmed every time I talked to him, but that didn't reduce his desire to help... Again, sorry your experience has been less than optimal.

-Justin