i had a small problem with my deltec ts1250.i googled "deltec homepage" and went to it.then i navigated around till i found the contact us section.i sent them a message there and told them exactly what was going on.they emailed back within a day or two.then they asked for a number to call and called my cell phone.the guy told me several things to try and told me if it didnt get straight to mail the skimmer to his address and he'd fix it and get it back out to me the same day.i was very happy with their customer service even though i told him i bought it used.