Aquarium Design Restocking Fee

[Kannorsk]

I won't shop there if I run the risk of a restocking fee.

[aquasport24]

They do that on brand new unuse u-tubes too..not just electrical stuffs..

[JimD]

If in fact the product was indeed defective, the store 'should' have taken it back and sent it back to the manufacturer as mentioned before without a restocking fee. The store should have also tested it in the customers presence and made a decision then, if the product was in acceptable working condition then the restocking fee could apply. . At least thats what I would have done... The store also needs to post a reminder in clear view of patrons so theres no dispute.

[kaiser]

The guy told me he prefers to hear noise from his equipment, because that means it's working. I just kept my mouth shut, really did not feel like argueing with the guy after that.

[captexas]

They do that on brand new unuse u-tubes too..not just electrical stuffs..

A business owner can run their business however they want and impose rules to the sale of their products/services if they like. As long as customers are made aware of those rules or they have them posted in view of the customers, then there is no room to complain after the fact. Now if they were not enforcing those rules fairly with every customer, then that would be something to complain about. With AD, it was probably their decision to make the rule for all dry goods just to make it easier, instead of having certain rules for certain individual things. Then you would run into more problems trying to enforce it. I know I wouldn't want to buy something I expected to be brand new only to find out that it had been sold and used before. If I wanted used/refurbished stuff, I would have bought used/refurbished stuff at a lower price.

Kaiser - sorry the pump didn't work out. I've used Mag 3, 5, and 12's and never noticed much noise from them. But I've never used one on a skimmer. Maybe the skimmer is putting back pressure on the pump and that is why is noisy? Some pumps don't handle that pressure very well.

[lhoy]

Well, certainly agree the rules need to be clearly and prominently noted.

Lee

[#1Stunna]

Just a couple things, not taking sides but I just wanted to add my $.02. First, I know for fact that they have the customer rules or whatever there called taped to the front counter, at the register as well as at least one other place if not two other places in the store. On those rules it does state that there is a 10% restocking fee on all returned dry goods. But the kicker is if you asked for a replacement; had you asked for a replacement there is no restocking fee. I know this, Ive shopped there many a time and if there is ever a problem with anything Jason always does me right and gives me a replacement pump/heater/whatever was defective and at no cost to me. Thats not a 'hookup' for just me either, Ive seen him do the same thing for someone else. and lastly were you using the pump inline as a venturi? if you were, thats not what the mag 7 is designed for. You need a needle wheel pump for a skimmer, and thats why it was making the rattling noise.

P.S. Support your local LFS.

[beareef19]

I had a mag 7 on a skimmer and it was notorious for making a rattling sound when I took it of and used it for something else the sound was barely noticable.

Barry

[Bill S]

Just my $0.02.

Drs. Foster and Smith don't have a restocking fee.

ANY merchant can certainly have/post a policy. However, if they choose to to tick me off by following that policy, I will certainly exercise my right to shop elsewhere.

[coraline79]

I really like AD. bought my skimmer there, pump crapped out the second day I had it, and i was pretty ticked off, they replaced it no charge. I have to say though, that knowing they do this kind of business, I might try to find another option if I am not sure about the quality of the product. Word for word they told me if I wasn't please with a product they sold they would make it right, and thats not right.