Hydor Koralia Broke?

[demodiki]

Hi...took the Hydor out to clean it and now it won't start. The problem is that I have a small, round plastic piece with a hole in it..I thought this went into the shaft where the magnet goes...but now I don't think so. I can't find a parts list online anywhere.

Does anyone know of a parts list with a diagram?
Thanks for looking.

[apedroza]

I really can't tell by the picture but it looks like your shaft broke and part of it stayed in the motor housing. If so you can just replace the shaft.

[demodiki]

Actually, all of the parts are there and fine according to Hydor. I have already taken it back and am awaiting a replacement.

[tony]

care to post the warranty process you went through? i just took mine apart to clean it and broke the plastic shaft. my other one had a metal shaft. hmmmm

[demodiki]

I took the pump back to Steve at Horizon Aquatics and he swapped me out a new one. The broke pump had the plastic shaft and the new one has the stainless steel one. I was happy about that.

The rep from Hydor said they have a 2 year warranty.

[apedroza]

HYdor has really impressed me!!! Everyone thought the tunze nanostreams were the top of the line. I have both and my hydor wins hands down!!!! I have had nothing but problems with the tunze. The craftsmanship is the worst. I have replace the clip several times. and just recently took it out of my tank and replaced it with another hydor.