Hi All,

I had to share this for anyone looking to buy an RO/DI unit. I ordered the 5-stage Mako system last weekend (3/11). When Ram Puppy and I went to install it on Saturday, the connection between the Sediment stage and the carbon stage had a gushing, full flowing leak. Turns out the connection between the 2 stages was broken. I made a call to AquaFX and talked to Mary Ann, they are sending me a new unit!! This issue was NOT anything in AquaFx's control, this was a carrier (starts with a U, ends with an S) issue. Since all units are pressure tested before being sent, there is no way this could have been release with that bad of a leak.

You know, good customer service is a hard thing to come by these days, it seems. AquaFX is the exception to that all to common rule. Order with confidence. You will be taken care of!!

Very happy,
Brian