At any rate sounds like they had excellent prices and the sale went well. As it has been stated it is the first anniversary sale and they will learn. Retail is a tough business and you can't please everyone no matter how hard you try. I am blown away that the store actually did my frag exchange. IMO that was really reaching out for them I am not sure any LFS would have done that unless they were doing it for a good customer, not strangers! We must give them Kudos for being so nice to do it in the first place. I am also glad, now that I think more about it, that they didn't just hand it over. I am sure they didn't know the value of the frag and if it was worth $5 or $500... I think they did what they thought was right.