Web Member
I own 2 companies and my view on this is: always give the customer what they want and the customer is always right. Of course you can't give them the price they want, but you can refund money on unused items.... That is ridiculous that they don't refund for unused items Every shop in Austin will refund your money, and this will get you more sales and money in the long run. Satisfied customers come back again and again....
Tim Marvin
(512) 336-7258
Web Member
There is one shop in town I had to do some arm twisting to get an EXCHANGE on. Not even a refund. I grabed the wrong test kit and got home before I relised it. Turned around to exchange it. Oh man what a chore. He must have been having one of his days.Originally Posted by Tim Marvin
Mike
Mike DeLine
Web Member
Wow! Really who? We should know this......
Tim Marvin
(512) 336-7258
Web Member
It was at austin aquariums. I have had a few minor problems with this one guy there, but everyone else seems to be helpful and friendly. I didnt want to say who it was since they are a sponser, but hopfully they relise its just constructive criticism.
Mike
Mike DeLine
Web Member
They will. I'm sure they don't realize all the other stores in town will do refunds on unused items. They are still new and have to work the bugs out, so to speak.
Tim Marvin
(512) 336-7258
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