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Sat, 11th Feb 2012, 08:58 PM
#1
Refusing on-line orders
I work for a major shipping company that is often used by on-line sellers of livestock. Recently a shipment was refused by a recipient because the box was wet . . . the shipment obviously leaked. I was called upon to examine the box, since my peers knew I had a saltwater reef aquarium and might have an opinion as to what the final disposition of the shipment should be. There was no apparent damage to the outer packaging when I looked at it. In opening the box to determine the cause of the leakage, there were about 10 individual bags inside. The livestock ranged from hermit crabs, to starfish, decorator crabs, and corals. All of the livestock looked good, except that one bag containing a type of acan did not have any water in it. I figured that the cause of the leakage was due to the piercing of the bag by the metal clamps used by the shipper to close the bag. The shipper requested that the entire order be returned. My question is this . . . Would anything survive the return after 2 days transit? When I looked at the organisms, it was apparent they needed to be acclimated quickly. If there is a message to what I saw here, the shipment should probably been accepted and a claim filed with the shipper for the lost animal, rather than contributing to the loss of the entire shipment. Am I off base?
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