I recently purchased a Fluval Spec for a friend im visiting and when i got here i set it up and the pump started and light turned on for about 5 seconds and went out. So i thought no big deal at least the pump works till i can contact them. Well about 2 hours later the pump stops.. so now im worried. I wrote them about the LED light not working and then followed that up with the pump going out too. They tell me to clean it out and troubleshoot it, well yes i had already done all that but they didnt say a thing about the light. I write back and ask them how i can get replacements for the pump and light since i have sand and rocks in the tank already.

Again they tell me to clean the pump and no mention of the light, i say yes i tried that numerous times and it didnt work. Instead of helping me they ask for a copy of the receipt, but since i wasnt going to be near the shop i bought it from i didnt take the receipt with me. And that was the last i heard from them. I called the store i got it from but the owner is out for a few days and they couldnt help either.

So ive had this setup sitting for 6 days now and no answer from them in 3 days, and ive written each day to them and nothing
Seems to me Hagen doesnt want to help once youve paid for their products, and they sold me a $70 box for water, which i could have gotten a rubbermaid for $5
Needless to say i wont ever touch another of their products again, I mean seriously the LED went on for 5 seconds and out, how does that even happen, but then the pump follows 2 hours later and they seem to think its a clog, WHAT ABOUT THE LIGHT??
Hagen makes pretty boxes but thats all i guess