i called and asked what time they are closing and did state i was bringing fish over because of there size and that the tank is to small that they are starting to nip on the eel. i got there with 30 minutes (my time) they said i got there 20 till closing (there view on time) i explained again what was going on with the fish and that the eel had a bite taken out of this tail. my water was fine the shock of being moved then thrown in an other tank witha different temp is what did it. at least i think the two that died the fist night where taking out twice and thrown in different tanks. my fish where hardy fish but they didn't need to be just dropped in a tank with out at least getting them used to the temp. i talked with allen and he said that was there norm for there store to just throw them in like that. again i asked him when he gets his shipments of fish in if he does that he said no he floats them. i don't understand why he wouldn't do the same thing with customer fish that are brought in? this is free fish his store gets to make money off of. don't you think he should treat the fish the same way? its not costing him a thing and he makes money off of it. now its a lose lose situation no one makes money off these practices.