I purchase two Gen2 vortechs through an online retailer. One pump did not function when I received it. I contacted the retailer and they said that Ecotech handles all those issues. I sent the pump in and a week later received a call that the pump had water damage..(my tank is sitting empty right now because of a seal coming loose).. THIS WAS A NEW, NEVER USED OUT OF THE BOX PUMP THAT I HAVE NEVER USED. now, i tell them I'm not paying to have a new pump ive never used repaired.. It has been three days with zero contact from Ecotech Marine. I have had to file a dispute with my credit card company. just wanted everyone to know the level of service you can expect when dealing with Ecotech Marine. Feel free to copy this message to any local boards you frequent..My next step will be the Cosumer Advocacy Law firm.. I'm not going to pay $500 for a pump I don't have.