Precision Marine support = FAIL

[precmarine]

I didn't waste my time reading your rant ramsey. If you think you can talk smack while out of town on vacation with my family, without me responding, you've got another thing coming. If you've got something to say, you had better have the guts to say it to me personally. I am very approachable at 830-626-2401. Better yet, I'd be happy to respond to you personally. I've been in this business for 35 years. It's people like you that make me feel the pain of our valuable retailers and the principal reason I no longer manage retail stores. Good luck, because you're going to need it.

[ramsey]

You know, I was really hoping to get response from you guys either here or to my original emails and work things out so I could update this post and say that it was a misunderstanding or something like that but all has been fixed and I was happy with you all again. I was also hoping to use you guys again in the future when/if this got resolved and have different things to say. Words cannot express how excited I was when I found out that you guys were in NB and only 2-3 miles from my house. I thought it was super cool. However, with your response above, I can clearly see that customer service is not something you guys are concerned with which was my entire issue. I would get fired quick, fast and in a hurry from my current job if I bashed a customer the way you just did. We have customers that may complain about an incident that happened with us and I can assure you, this is not how we handle the situation. We will try to learn from it as to not make the same mistake again and personally contact the customer to see what we could have done better. THAT'S CUSTOMER SERVICE. I posted this on a local reef forum and not all over the internet which I could have easily done. I didn't do that because that's not what I was after. I didn't want to bash you all, I wanted to get your attention. Emailing you all obviously didn't work. If you guys are set up for email support, then don't offer it. Also, set an auto responder when you're on vacation to let people know it may be a few days before you get back to them that way they don't think they're just an ant being ignored by a giant that could care less about their end users satisfaction. I'm happy to try and talk about this if you'd like over the phone or in person, just let me know a good time. I'm off on the weekends and as mentioned, live 2-3 miles away from your shop.

[ramsey]

One more thing, I said that I liked your stuff. I had a RL125 skimmer and really liked it and I like my sump. However, how would you feel when you're a repeat customer and you drop $400 on another product only to get the silent treatment?

[cbianco]

Seriously...

I can't believe what I'm reading here. This thread has been locked.

DO NOT CONTINUE THIS THREAD/CONVERSATION ON MAAST FORUMS.

Christopher