Fish Store Experiences from a Customer's View

[jesserettele]

I like going into an LFS and seeing the problems they have (and they all have some) and knowing that they are not my problems. In short, I like being the customer.

I miss the old days.

[jesserettele]

I like:

-coral racks with prices, ie: Top rack $50, Mid rack $30, bottom rack $20. For premium corals, it's nice to have a label of what it is and how much it costs. I really hate asking what everything is and how much it costs. All fish should clearly be priced. It does not help me to have a list of the fish and coral you sell and what they cost. I want to know what I'm looking at and what it costs.

-clean store, seriosuly...net out the dead fish and if a tank is overpopulated with the "bad stuff", then slap a sticker on it and titled it "Reef bad stuff". Turn it into something educational if you can't maintain it.

-crew uniform shirts (just shirts...nothing formal just something that tells me you work there and you are the person to go to if I have a question or need some info, I really hate asking a "customer" what something is or if they can help me. LOL!

I hate when....

-When I'm not acknowledged when I come in. Just put a little bell on your door and yell out "Welcome, let us know if you need anything, we are a bit busy right now but we are here if you have any questions". Then check on me a couple of times but don't follow me around. If I'm going to steal something you'll know because I'm not good at hiding things. Gabe is great with customer acknowledgement and service.

-When a store makes me feel bad for not buying anything or more specifically the owner actually makes a rude comment for only buying a coke after looking around the shop with my son for an hour. It's first, a compliment that I took my son to your shop for some father son time and second it should be about getting me back in the store that you should be more concerned with. Not likely that I will be back now since I was treated rudely for only buying a coke, that YOU SELL! not naming any names here...just providing "general" feedback.

Well put ALL the way around.