Jenn
Sun, 11th Sep 2005, 05:10 PM
I have got to share this with you guys because this is one of the best examples of going "Above and beyond" in customer service I have ever seen!!!
As many of you know, Frederick, aka "Polkster13", is now operating Coral Reef Bazaar and is doing the lighting business that Greg / 360 Reef used to. I have had a warranty issue with a product purchased through Greg and Frederick has hands-down taken care of this situation! To top that off, I have purchased 2 USED T5 retros from him and I could not get 1 to work.
He is located in Lago Vista (beyond N. Austin) and I am located just outside New Braunfels. This past Saturday, he and his super cool wife came TO MY HOUSE to fix this used setup!!!! It just does not get any better than that and I want to sincerely thank them for doing this.
I encourage you guys to allow Frederick to help you out when you have any lighting needs / issues and I think he also sells other "Uncommon" items. Even though it is a bit of a drive for me, it is very much worth it!!!!
~Jenn
As many of you know, Frederick, aka "Polkster13", is now operating Coral Reef Bazaar and is doing the lighting business that Greg / 360 Reef used to. I have had a warranty issue with a product purchased through Greg and Frederick has hands-down taken care of this situation! To top that off, I have purchased 2 USED T5 retros from him and I could not get 1 to work.
He is located in Lago Vista (beyond N. Austin) and I am located just outside New Braunfels. This past Saturday, he and his super cool wife came TO MY HOUSE to fix this used setup!!!! It just does not get any better than that and I want to sincerely thank them for doing this.
I encourage you guys to allow Frederick to help you out when you have any lighting needs / issues and I think he also sells other "Uncommon" items. Even though it is a bit of a drive for me, it is very much worth it!!!!
~Jenn