clone
Sun, 27th Feb 2011, 11:12 PM
Today on the way over to a friends I stoped by a LFS, I showed up alittle before 1PM thinking that they opened at noon. Which by the way when I called eairler to inquire on something hours of store opperation were still the same on voicemail. So with that I figured I would still head out over that way, assuming they were busy. Had this been one of my busy schedule days I would have been frustrated. At the time I didnt care about him showing up after 1PM I wasnt in a rush to be anywhere.
When I walked in the door, I was not greated, not even looked at. Was I a ghost, maybe this guy doesnt like me. Every time someone walked into the store I worked at I said Hi,Hello,How are you,Good to see you,Welcome back,Whats up man, I said something. I think even if the guy said dang kevin you smell I would have been happy. At leaste I was acknowledged. Anyway I walked my 4 containers over to the water buffalos, sat them down and walked around a bit. After I had made a quick round I was asked "Ro or what"." Ha yeah Ro". Then I looked around a bit more as everything was still opening up. I saw some frags that I liked, at a good price, but they had some detritus on them so I asked can I put my hand in the water, he answered nicely. So I shook the frags a bit to get the gunk off and gave them time to open back up. They were nice,so I was going to buy them, but I was on my way to a friends and didnt want them to sit in the car. I planed on going back.
As I was walking to the front to pay, another guy was in the store showing his little girl the fish. The guy asked is it hard to maintain these aquariums. The clerk said nope just a small water change every month. That got the guys attention even more. I jumped in and said yeah they're fun and addicting. He then looked to me and started asking questions, so i helped the guy out. I told him about those bigger RedSea Max's, I was telling him with a tank that size he could have a bigger selection of fish and would have an all in one tank with good lights for corals. He seamed intrested, when the price was given to him he didnt make a face, and was still intrested, asking me more questions. Then his attention was drawn away by the clerk on another aquarium. It was maybe a 90g with a 2 bulb t5 fixture. In my head I was thinking Dude I had that sale, why did you take his attention away like if the redsea was to pricey for him( the guy was dressed nicely and was driving a Lexus SUV). I stoped right then and there. He must have some killer selling skills and ima let him show me how its done. I payed and then saw my jugs werent up by the counter, not a big deal, but when I had coustomers bring in jugs I would help them out the door or atleaste bring them up to the counter if I had other coustomers. When I was walking in for the last 2 jugs the guy asked "so are you guys online". The clerk answered back with " No the other owner was an idiot and didnt know how to name his store''. I dont know if he said it to low for the guy to hear or if he was in shock, but he said "Im sorry, say that again". The clerk then said " NO we're not".
Before he said that I had not even noticed how bad the service was, but since that was the last straw I started to notice everything that had been done or had not been done.
I grabbed my stuff and left.
Some of you may know which store im talking about, and i didnt wright this up to bash on the guy just sharing my experience. There is an elder guy that works there and cares about the place, so its not a complete lost.
When I walked in the door, I was not greated, not even looked at. Was I a ghost, maybe this guy doesnt like me. Every time someone walked into the store I worked at I said Hi,Hello,How are you,Good to see you,Welcome back,Whats up man, I said something. I think even if the guy said dang kevin you smell I would have been happy. At leaste I was acknowledged. Anyway I walked my 4 containers over to the water buffalos, sat them down and walked around a bit. After I had made a quick round I was asked "Ro or what"." Ha yeah Ro". Then I looked around a bit more as everything was still opening up. I saw some frags that I liked, at a good price, but they had some detritus on them so I asked can I put my hand in the water, he answered nicely. So I shook the frags a bit to get the gunk off and gave them time to open back up. They were nice,so I was going to buy them, but I was on my way to a friends and didnt want them to sit in the car. I planed on going back.
As I was walking to the front to pay, another guy was in the store showing his little girl the fish. The guy asked is it hard to maintain these aquariums. The clerk said nope just a small water change every month. That got the guys attention even more. I jumped in and said yeah they're fun and addicting. He then looked to me and started asking questions, so i helped the guy out. I told him about those bigger RedSea Max's, I was telling him with a tank that size he could have a bigger selection of fish and would have an all in one tank with good lights for corals. He seamed intrested, when the price was given to him he didnt make a face, and was still intrested, asking me more questions. Then his attention was drawn away by the clerk on another aquarium. It was maybe a 90g with a 2 bulb t5 fixture. In my head I was thinking Dude I had that sale, why did you take his attention away like if the redsea was to pricey for him( the guy was dressed nicely and was driving a Lexus SUV). I stoped right then and there. He must have some killer selling skills and ima let him show me how its done. I payed and then saw my jugs werent up by the counter, not a big deal, but when I had coustomers bring in jugs I would help them out the door or atleaste bring them up to the counter if I had other coustomers. When I was walking in for the last 2 jugs the guy asked "so are you guys online". The clerk answered back with " No the other owner was an idiot and didnt know how to name his store''. I dont know if he said it to low for the guy to hear or if he was in shock, but he said "Im sorry, say that again". The clerk then said " NO we're not".
Before he said that I had not even noticed how bad the service was, but since that was the last straw I started to notice everything that had been done or had not been done.
I grabbed my stuff and left.
Some of you may know which store im talking about, and i didnt wright this up to bash on the guy just sharing my experience. There is an elder guy that works there and cares about the place, so its not a complete lost.