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z28pwr
Wed, 17th Jun 2009, 09:04 PM
I purchased two ARO 440 Watt ballasts from Hellolights and have them running six 60" VHO bulbs (three each ballast) and after running them for about 8 months I had one of the ballasts go out on me. I gave them a call and they sent me a new unit, about a month later that same unit went out so they sent me a new unit and sold me a new wiring harness at cost so I could replace the entire setup a few months later the other ballast which is now a little over a year old went out on me and I've had my tank half way lit for a couple of weeks now since I've been busy and have been contemplating on just getting halides, but before I did anything I called Hellolights again and told them what had happened and that I wasn't looking for them to replace the ballast since it had already been over a year, but they looked at my account and said we see that you had problems in the past and we'd be happy to send you a replacement ballast.

I've been very satisfied with their customer service, they stand behind their product and go the extra mile to make customers happy and recommend them to all my friends.

Thumbs Up!!!

CoryDude
Wed, 17th Jun 2009, 10:45 PM
Never heard of them, but that's not saying much.

Thanks for the info. It's customer service like that that sells a product more then anything else. Sounds like they actually care about the customer.

Gilbert
Thu, 18th Jun 2009, 08:30 AM
they had done the same thing for me when one of the 10k bulbs they sent me lite up like a 6500k. Great customer service...

z28pwr
Fri, 19th Jun 2009, 05:08 PM
Never heard of them, but that's not saying much.

Thanks for the info. It's customer service like that that sells a product more then anything else. Sounds like they actually care about the customer.



I strongly recommend them. Their website is www.hellolights.com . They will have a 10% off coupon for 4th of July weekend.