Thank you; very impressed

[CoryDude]

Russ,

After a horrible experience w/an on-line part store (they still have my $$ and I don't have my product), I just wanted to say what a relief it was to deal w/your company. The RO membrane housing was cheaper and it only took 2 days to arrive! Thanks for the oustanding service.

P.S. I'm having a specific problem w/too much product h2o being produced. Should I pm you or post the question?

Cory

[BuckeyeHydro]

Thanks Cory.

The problem of too much product water (called "permeate") is generally caused by an RO membrane not being fully seated. Pull the membrane out and inspect the two small o-rings on the stem at the far end of the membrane. Assuming they are OK, re-insert the membrane. When you feel the membrane hit something, with the heel of your hand push it in hard - you'll see it go in about another 1/2 inch. That means you've seated those o-rings in the "cup" of the membrane housing. You should be good to go.

Russ

[CoryDude]

Russ, I sent you a pm. This has been an on-going issue, so I'm just looking for some ideas from the experts. No rush. Thanks!

[tony]

please post the questions publicly, maybe someone else has the same problem

that is exactly what these forums are for

and once again many thanks to russ and BFS for sponsoring us and helping out our members!

[CoryDude]

Sorry, didn't want to bore visitors w/the backstory. Basically, the ro unit is producing too much product h2o and di resin is being used very fast. I've replaced pre-filters, tfc membrane, and even membrane housing. Still no luck. I'm getting about double the product h2o that I should and product to waste water ratio is 1: 2.5. Russ has recommended a pressure reducing valve since our avg neighborhood h2o pressure is 125psi. He's telling me that since psi is above 90, that I'm getting a failure in the unit. Once I get his recomendation about which prv to use, I'll be ordering that along w/a tds meter. Great guy and a great company. They've got my ro business as long as I'm kicking.

[CoryDude]

Russ was very awesome on this issue. He responded to my questions over the weekend, even though I told him not to.

He confirmed my suspicion about our neighborhood water pressure being too high. He could have sold me something from his catalog, but he just recommended dialing back my hose bib to reduce h2o pressure and a few other tips.

Thanks Buckeye and thanks Russ!

[BuckeyeHydro]

Thanks Cory.

Russ