Forever Pets

[alexwolf]

Bad expierence. Took a tank to get drilled. As soon as I put the bulkhead in, the tank cracked. Tough luck I was told by Toy. :angry

[bumpintj24]

what size tank?

[z28pwr]

That sucks, it seems like Toy is not interested at all in customer service or in quality. I've heard of many issues with Toy's tanks and have personally experienced their poor workmanship.

Only thing you can do at this point is if you paid the drilling with a credit card you can do a chargeback.

[jaded]

I've never had a good experience with Forever pets, nothing really bad, just a general feeling like I wasn't welcome and they had better things to do than answer my questions.

But if you need a goldfish or beta they are the place

[alexwolf]

no, i was stupid and paid cash. Live and learn I suppose. I didnt expect a free tank, I would have been happy with a discount of some sort. Jeez, they charge $20 per hole, and i got 2 drilled.

[alexwolf]

Sorry, it was a 20 tall for my store.

[jaded]

you got drilled alright, but as you say live and learn... thanks for sharing, I wont make your mistake if I ever need a tank drilled

[EKOMS6]

say man just got back from there! considered having my 90 drilled, forget that! i left feeling the same way, will continue to use syphon overflow, someone help! im wanting to buy a RR tank 90-180Gal. hopefuly to find one used.

[alexwolf]

Falcondob has a drilled 90

[captexas]

Sorry to hear of your bad experience there Alex. It's a shame they do business like that and fail to give their customers better treatment. While it is hard to guarantee there will be no problems when you drill a glass tank, a company that offers the service should at least credit you the drilling fees and try to help out on a new tank if possible.

[JEREMY78247]

My 150 72x18x32 has cracked twice, the second time just happend a week ago. First time I lost all but 6" of water and Toy happily let me break down my tank and take it to him to have it fixed. Second time center brace snapped..front and back bowed out 1" so I drained it half way to releive pressure. Toy again is happily letting me break down my tank for a repair at his shop....well not this time, Felipe has been coming by all this past week each day gluing in new piece better and stronger than before should be finished in a couple days. I will happily be handing the bill to Toy for re-embersmant.

[Reef69]

Forever pet sucks, every time ive been there,I have to spend over 10 minutes looking for someone who works there..their prices are stupid ($60 dollars for a starved fox face) and their tanks are as bad as their customer service..Sorry to hear that Alex..you should talk to Tamer at Aquatic Warehouse..they do a really good job drilling tanks, they drilled my 90 gallon and couldnt be happier..

[brewercm]

Sorry to hear that. I know I had my 180 drilled there and the person who did the job did a great job. Perfectly clean holes (4 of them) and not a chip on any of them. I wonder if they have new people working there now, still no excuse for the owners attitude though.

[oceancube]

sorry to hear that alex, if i would have known you were gonna go there i would have told you not to, they are really bad ppl there, and the chinese lady that works at the naco location is the worst ive ever seen in treating people, i was gonna get a custom tank made there and they gave me a price on receipt, then i went back and they gave me double price for the tank, i was really mad and asked for my refund only to hear that i can only get store credit, so now i have to go back and pick something out there, which i really dont even want to do,less see thier faces, very bad customer service they have and they also have some attitude which you gotta give back when you talk to them! FOREVER PETS=NOT RECOMMENDED!!!!!!!

[Back-Syphon]

Yet another store FLAMED on MAAST. Comon, bad service is one thing. Being ****ed because a drilled hole cracked while installing a bulkhead is another. Probably user error and not hole drilling error. Lets be real.

[JEREMY78247]

Lets be real?? My tank has busted twice from these people...how much more real can you get!

[Back-Syphon]

Thats a different issue now isn't it?

[greasemonkey]

Nothing but bad customer service. These people are more concerned with your money than doing a good job.

[JEREMY78247]

not really, your talking about>

Yet another store FLAMED on MAAST

people aren't just bad mouthing them for nothing, I think there are some serious issues with their customer service & craftsmanship. I think its great that people speak up about a bad experience with whatever LFS, maybe it will keep someone else from having a bad experience.

[oceancube]

Nothing but bad customer service. These people are more concerned with your money than doing a good job.hey you said it best, first time i went in this store and all they did was watch that little t.v they have, not even a "can i help you", the lady looked at me like she wanted to eat me but said nothing to me, im not flaming them im letting ppl here on maast know what to expect, look at my other post about other lfs stores like fin-addict , wolfreef, i mean they may not like me but hey they sure do make me feel like they do, and thats what counts to me and to other customers! still FOREVERPETS=BAD CUSTOMER SERVICE!!!!

[EKOMS6]

HELL Yea!!

[gjuarez]

Why are people like this? They shoot themselves in the foot. This type of stuff really hurts your business. I know a couple of LFS fish store owners that would probably refund the money and pay for the damages just so people wont talk bad about them. Actually, if this was me I would spin it around and help the customer so he could post about a good experience. The publicity some stores get here is amazing and a good or bad post could really make a difference in people going to their shop. I havent been to this place and I never will. I am a business major and I dont support people who dont believe in customer service. As far as maast people giving publicity and making a store marketable, Fin-Addict this is for you. Felipe you have superb customer service and I will continue going to your store and spending tons of cash. Thanks a lot.

[GaryP]

The purpose of this forum is to report both bad and good experiences with various businesses involved in this hobby. I'm not going to get involved with this discussion, or interject my personal opinions, but I will say that if you do a search you will find several similar threads concerning this business and its other DBA. This is not an isolated incident.

[T&C]

We also had a tank had a tank repaired at Forever pets last summer, did not like the way the seal looked but despite our complaints nothing was done, we repaired by ourselves and it looks and holds great! We wont be going there again.

[Reef69]

Yet another store FLAMED on MAAST. Comon, bad service is one thing. Being ****ed because a drilled hole cracked while installing a bulkhead is another. Probably user error and not hole drilling error. Lets be real.

I think if more than 10 people think the store sucks,its because it does suck...

[alexwolf]

lol. And no, it wasnt a user error. I installed 22 tanks, and this happened to be the one to break? Cmon now.

[captexas]

I question someone only having 3 posts and coming in here complaining about how stores are treated. Apparently that person either works for that store or they don't take the time to read the rest of the outstanding reviews of numerous other LFS around central and south Texas. While a few comments here have become more opnionated rather than factual, this forum is for discussing the good AND bad experiences with products, online vendors, and LFS. This tread was not started to "flame" anyone, just relay a negative experience to the rest of the club members so they can use that info to make future decisions.

Personally, I have never dealt with Toy, but I have shopped at the Forever Pets on Nacogdoches many times. While the lady that runs the place may not be the greatest people person, I do not fault the store for that and continue to stop by from time to time as I have not had any negative experiences with that store. I actually purchased a puppy there for my ex a few years ago. When we got it he had kennel cough, but they provided medicine and visits to their vet until he got over it. We were also told that if anything happened to him, they would find us a new puppy. Seemed like good service to me. Even so, with hearing about everyone elses experiences with this company, I know I would not take a tank there to get drilled or resealed, not because every purchase has problems, but because of the poor service or lack there of given to those who have had problems.

[z28pwr]

Yet another store FLAMED on MAAST. Comon, bad service is one thing. Being ****ed because a drilled hole cracked while installing a bulkhead is another. Probably user error and not hole drilling error. Lets be real.

YEAH, let's be real. Look at their history. I've personally experienced their poor workmanship first hand when they built an overlfow for me it looked like it was bent with some pliers and had teeth marks in the center of the overflow and when I told them about it they said "We have to bend them and that's how they get" which is a bunch of BS, you can make overflows without damaging them while being bent. Fact of the matter is they messed up when bending it and they did not want to have to eat the cost of their mistake.

Even more, alot of the LFS in SA don't even want to deal with them anymore due to the exact same reasons posted on this board.

[Reef69]

Yeah, I can name a few stores...Nobody likes them..

[Tim Marvin]

I have to run with Joshua on this....Anything can happen before, during, or after drilling.... Sorry to hear it happened , but people are either happy or mad after a drilling, usually nothing in between.

[Tim Marvin]

Just wondering Alex, how many tanks have you had drilled? Who drilled all the others? Why don't you buy a set of drills and drill your own tanks then you can drill for us also.

[alexwolf]

heh. Let me see. I had 24 tanks drilled 2 holes each. Most were drilled by glasscages. Stupid mistake by us broke one tank, then I bought a brand new one from Forever Pets. The charged me full retail for the tank, and $20 a hole to drill. I personally dont care if they guarantee it, but sometimes you need to at least be nice to angry customers. Toy was just plain rude when I called.

[sweetchic]

sorry to hear that alex, if i would have known you were gonna go there i would have told you not to, they are really bad ppl there, and the chinese lady that works at the naco location is the worst ive ever seen in treating people, i was gonna get a custom tank made there and they gave me a price on receipt, then i went back and they gave me double price for the tank, i was really mad and asked for my refund only to hear that i can only get store credit, so now i have to go back and pick something out there, which i really dont even want to do,less see thier faces, very bad customer service they have and they also have some attitude which you gotta give back when you talk to them! FOREVER PETS=NOT RECOMMENDED!!!!!!!My husband and I have been doing business with Forver Pets for a little over 7 years now. I have not had a single problem with their service or live stock. I do not think it is fair to attack the stores that sell Aqua Trend tanks, but rather the company that manufactures them. I have not bought an Aqua Trend aquarium and will not be any time soon according to my readings, but I must say the service at Forever Pets I cannot complain about.

[brewercm]

sweetchic,
Nothing personal but Aqua Trend tanks is Forever Pets. The owner (Toy) owns both.

[GaryP]

I'm not going to get involved here, but just to clarify:

Toy and his wife (the chineses lady) own both Forever Pets locations (Nacogdoches and Basse) and Aquatrends. Aquatrends' shop is located behind the Forever Pets location on Basse Rd. To be totally fair, I have never heard anyone complain about Forever Pets. The complaints on here have been about the tanks from Aquatrends.

[::pete::]

Toy doesnt drill he just collects the money!!

I had my tank drilled there (3 holes) and they were perfect. The tank was even cleaner when I got it back!

[captexas]

I always like it when someone who has never posted on this site before suddenly comes to the rescue when there is a complaint about a vendor. Makes me a little suspicious that they are involved somehow with them <_<

Sweetchic - you need to reread this thread. There is no bashing of Forever Pets, but rather some serious issues discussed about the owner of the pet store and the tank manufacturing company that are really one in the same. So serious of issues that people are looking at filing lawsuits against them. Negative experiences like these are good to share so others can learn and take into account when making future purchases. Having a tank break because of poor manufacturing and then getting no customer service afterwards is a bad deal. A very expensive deal too when you have a big tank blow out, water goes everywhere, ruining flooring, walls, killing livestock, and losing all the money and hard work people put into their tanks. People here have a right to openly and fairly post their complaints. Afterall, those complaints were initially taken to the company involved, they had the opportunity to at least try to make things right, but they refused.

Again, no real complaints against the pet store, just the person that owns it and the tank company. I've spent plenty of money in their store by my house and don't have a problem with them, but after hearing all the things on their tanks, I would never, never buy one from them. Just my two cents! ;)

[JEREMY78247]

you guys should check out my thread (foreverpets\aquatrend)

[Reef69]

but I must say the service at Forever Pets I cannot complain about.

I dont know, the service at the San Pedro/Basse store pretty much sucks, never been to the other location. Like i said before, Krystynn and I were standing 30 minutes waiting for some guy who knows crap about anything to approach us (after asking for help numerous times). The store is very neat and tidy and their fish room is cool. Sadly, they have the most expensive fish in the world..LMAO,Ill never forget the $60 dollar starved foxface.. Its not bashing, its constructive critisism..LOL..NEVER GOING BACK.

[brewercm]

Like I said earlier in the thread myself. They drilled 4 holes in my 180 (which is one of their tanks) and they came out great and very clean. Nobody I've found will guarantee drilling (if you know one let me know) but I guess the complaint has been with the attitude of the response.

[satx-94integraLS]

never had a tank drilled there, but i have checked out their respective stores. i saw nothing but overpriced and starved fish. the lady watchin the tube was especially angering. walked around for 30 minutes with not one 'is there something i can help you find?'. having worked at a petstore before, this is NOT how you conduct business.

ill wager sweetchic is toy, or some other store employee/family member. if toy posts here, have them check his ip vs sweetchic's ip. if they match, have fun :)

[dragon18]

sounds like someone needs some "cheese with their "wine.... ForeverPets does not drill the holes its the Manufacture, AND... there is two sides to every story... and that cat{fish] is out of the bag on some of the "whiners", but good luck with that... and have a nice day!

[satx-94integraLS]

if you have something informative to post, by all means go ahead. but attacking the 'whiners' only shows your level of (im)maturity. have a nice day!

[brewercm]

ForeverPets does not drill the holes its the Manufacture

Please know what you are talking about before coming on here and posting what 70% of these people already know is not true.

As stated, Forever Pets and Aquatrend are the same company. Aquatrend is the tank making side and Forever Pets deals in the pets side of the business. They make the tanks and drill them in the back of the store on Basse Road.

Once again, I myself have nothing bad to say about them. They did a great job on my tank. But putting up bad information to confuse the issue with the other 30% of the people on this site does no good for anybody.

[brewercm]

OH BTW, Welcome to MAAST Dragon18

[JEREMY78247]

wow, dragon18, new member...only one post...hmmmm....sounds fishy <_<

[Chris]

Let's keep the personal remarks out guys. Any more and you'll be given a warning towards a temporary loss of your posting privledges. I don't care how many posts a member has here, they too are entitled to their opinion.

[carlinsa]

what personall attack?

[dragon18]

im not the one doing the "attacking"", However I have MORE insight to the real stories going on here, and disgruntel verbal abuse against those who don't deserve it,... the Informative info , is as it is, some mis truths , and so they see fit to be doing the attacking them selves, Yes I personally know these individuals, And to keep from hendering any ones feelings or to disrupt any pending lawsuits, i will keep what I have to say to a minimum, just remember there are two sides to every story, and seems to me the day will come in court. and the truth shall set you free... Have a nice day!!

[carlinsa]

dude calm down they werent talking about you and what you have to say. it is your opinion and you have the right to explain yourself or post your thoughts. so just relax

[brewercm]

Let's keep the personal remarks out guys. Any more and you'll be given a warning towards a temporary loss of your posting privledges. I don't care how many posts a member has here, they too are entitled to their opinion.

I did not personally attack anybody on here, I stated facts that are undeniable. If that means I lose posting priveledges than so be it. We apparently have somebody that has an agenda to push and is doing so by giving fals information to everybody that reads these forums. Maybe best to just lock these two threads and let it be. 8)

[carlinsa]

yeah why not lock it pete you like that kind of stuff :D

[::pete::]

Chris wrote


Let's keep the personal remarks out guys. Any more and you'll be given a warning towards a temporary loss of your posting privledges. I don't care how many posts a member has here, they too are entitled to their opinion.

Because of


wow, dragon18, new member...only one post...hmmmm....sounds fishy <_<

That is all. There is no agenda and who cares if he has an opinion and its his first post?

Why dwell on it so much making it bigger than it is?

My opinion was also posted, but I didnt go after anyone in doing so.

[Tim Marvin]

Dragon18 appears to be Toy, or an employee. 3 posts all on this thread?? Hmmmmm....... Looks FISHY so to speak.

[JEREMY78247]

thanks Tim, that was the point I was trying to make, didn't know I was attacking that person...geesh :angel

[Ross]

Everyone take a deep breath...this isnt something to get worked up over.